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  • Can You Cancel an Award Ticket and Get Your Miles Back?

    Can You Cancel an Award Ticket and Get Your Miles Back?

    You booked a flight with miles, but now your plans have changed. Or maybe the trip is still on, but you found the same flight for fewer miles.

    Can you cancel the award and get your miles back?

    Usually, the answer is yes.

    Most airline loyalty programs let members cancel award tickets and get their miles back. But whether that’s free, how close to departure it can be done, and what happens to any taxes and fees depends on the program.

    Here’s what to know.

    What Happens When You Cancel an Award Ticket?

    When you cancel an eligible award ticket, the miles are typically returned or redeposited into the loyalty account they came from.

    That’s different from what happens with many nonrefundable cash tickets, where canceling can leave you with a credit toward future travel or perhaps empty-handed.

    With an award, you’re usually getting the airline’s loyalty currency back so you can use it again. But before canceling, there are four things to double-check:

    • Whether your miles will be returned
    • Whether there’s a cancellation or redeposit fee
    • What happens to the taxes and fees you paid
    • How long you have to cancel before departure

    The answers depend on the loyalty program you used to book and sometimes the type of award you purchased.

    More on This: How Credit Card Transfer Partners Work

    U.S. Airline Award Cancellation Policies

    The rules vary even among the major U.S. airlines. Some let you cancel most awards and get your miles back for free, while others have different rules for certain types of tickets.

    ProgramWhat to KnowOfficial Policy
    American AAdvantageCancel before the first flight departs and your miles can be reinstated for free.American’s policy
    United MileagePlusCancel an eligible award and the miles can be redeposited without a fee.United’s policy
    Delta SkyMilesMost awards originating in the U.S. or Canada can be canceled without a redeposit fee. Delta Basic awards have different rules and can carry a fee in miles.Delta’s policy
    Alaska Atmos RewardsAward tickets can generally be canceled before departure and the points returned. The partner award booking fee is nonrefundable.Alaska’s policy
    JetBlue TrueBluePoints are redeposited when an eligible award is canceled. Base award bookings carry a cancellation fee paid by credit card.JetBlue’s policy
    Southwest Rapid RewardsCancel before the no-show deadline and the points are returned. On some fares, failing to cancel at least 10 minutes before departure can mean forfeiting the points.Southwest’s policy

    Policies can change, and additional restrictions may apply. Check the airline’s current terms before canceling.

    International Airline Award Cancellation Policies

    Cancellation fees are more common among international loyalty programs, and some programs charge substantially more than others.

    ProgramWhat to KnowOfficial Policy
    Air Canada AeroplanCancel up to two hours before departure. Online cancellation fees range from C$0 to C$150 depending on the reward fare, while Contact Centre fees can be higher.Air Canada’s policy
    Air France-KLM Flying BlueReward tickets can be canceled until the latest check-in time. A fee may apply depending on the ticket.Air France-KLM’s policy
    Avianca LifeMilesAwards can be canceled and the miles redeposited for a fee. If you booked a partner airline, the booking fee isn’t refunded.Avianca’s policy
    Virgin Atlantic Flying ClubCancel more than 24 hours before departure and your points are returned. The fee is £70 for UK-originating trips or $100 (or the local equivalent) for trips originating elsewhere.Virgin Atlantic’s policy
    British Airways ClubCancel at least 24 hours before the first flight and your Avios can be returned. The cancellation and redeposit fee is $55 for North America.British Airways’ policy

    This isn’t an exhaustive list. Other programs have their own deadlines, fees, and restrictions, so it’s worth checking the rules before making any changes.

    The Program You Booked Through Matters

    This is especially important with partner airlines.

    The cancellation policy comes from the loyalty program whose miles or points were used, not necessarily the airline operating the flight.

    For example, a United flight booked with Air Canada Aeroplan points is an Aeroplan award. If it’s canceled, Aeroplan’s rules apply.

    That can be worth considering before booking, too. The same flight might be available through more than one loyalty program, but the cost to cancel it later could be very different.

    What If the Award Gets Cheaper After You Book?

    Cancellation policies aren’t only useful when plans change. Award prices change, too.

    If the same flight later costs fewer miles, it may be possible to rebook at the lower price and get the difference back.

    Before canceling anything, make sure the lower-priced award is still available and check whether the airline allows the existing ticket to be changed instead. That’s especially important with partner awards because a canceled seat isn’t guaranteed to return to award inventory.

    American Airlines, for example, lets eligible AAdvantage awards be changed online. If the replacement costs fewer miles, the difference is returned without having to cancel the trip and start over.

    Check the Rules Before You Cancel

    For most award tickets, canceling doesn’t mean losing the miles. But the details can make a big difference.

    Check the deadline, any redeposit fee, and what happens to the taxes and fees before making a change. And if the goal is simply to take advantage of a lower award price, see whether the existing ticket can be changed first.

    That may be easier than canceling it at all.

  • Planning Fall and Winter Travel With Points? Here’s What to Do Now

    Planning Fall and Winter Travel With Points? Here’s What to Do Now

    Thanksgiving, Christmas, ski season, and that point in winter when somewhere warm starts sounding really good all have a way of feeling far away until suddenly they’re not.

    Now’s a good time to see what the options look like.

    That doesn’t mean there’s a magic deadline for booking. A flight that costs a ton of miles today could cost less next week. It could also cost more, and sometimes a great option pops up at the last minute. Award prices change, and there’s no reliable way to predict exactly when the best price will appear.

    But waiting isn’t the only option.

    Depending on the airline and the type of award, it may be possible to book a flight that works now and change it later if something better comes along. And if nothing looks good today, there are ways to keep an eye on the trip without searching for the same flights over and over.

    Here’s where to start.

    Start With the Trips You Know You’re Taking

    Thanksgiving with the family is a very different trip from a January ski weekend or escaping somewhere warm in February.

    For a holiday, wedding, or another event already on the calendar, start by looking at the options now. Someone who needs to fly the Wednesday before Thanksgiving and return Sunday has much less flexibility than someone who wants to spend a few days on a beach sometime this winter.

    Look at both the cash price and the number of points or miles required. That gives you a baseline, even if you’re not ready to book right this minute.

    More flexible trips open up more possibilities. A ski trip might work over several weekends. A warm-weather getaway might work in January or February. Try moving the dates, checking nearby airports, or looking at another weekend.

    PointsYeah makes it easy to scope out your options without starting a new search every time.

    {{ search-widget mode=”flight-hotel” }}

    And if the destination isn’t set either, let what’s available offer some inspiration.

    PointsYeah’s Daydream Explorer shows destinations that can be booked with points from a selected airport. Instead of searching for one place at a time, it can answer questions like, “Where could I go for a long weekend in January to escape the cold?” or “Where can I fly with my points for a ski trip this winter?”

    More on This: How to Use Daydream Explorer

    Found an Award? Check the Cancellation Rules

    Finding a flight that works doesn’t necessarily mean the search has to end.

    Some airline loyalty programs allow award tickets to be changed or canceled without a fee. That can make it possible to book a workable option now while keeping an eye out for something cheaper or more convenient.

    American Airlines is a good example. AAdvantage doesn’t charge change fees on award tickets, although changing to a more expensive award means paying the difference. American also allows eligible awards to be canceled before departure with the miles reinstated at no charge.

    Say a Christmas trip costs 25,000 miles today. A few weeks later, the same flight becomes available for 18,000 miles.

    Depending on the itinerary, it may be possible to change the ticket or cancel and rebook at the lower price.

    The trip stays the same, but 7,000 miles go back into the account.

    Miami, Florida, USA - April 29, 2025: American airline. American airlines group plane departure in airport. Airport terminal. Plane arrival American airline. Departure and arrival airport terminal.
    PHOTOSVIT / ISTOCK

    But this is something to check before booking, because every loyalty program has its own rules.

    Delta, for example, treats Basic award tickets differently. Basic awards originating in the U.S. or Canada aren’t refundable after the 24-hour risk-free cancellation period, and changing or canceling one comes with a fee assessed in miles.

    Other programs have their own policies, and certain bookings can have additional restrictions.

    That flexibility can be especially useful for winter trips that aren’t completely settled. Maybe the ski weekend depends on snow conditions, or a warm-weather getaway could move by a few days. If that’s part of the plan, check the rules before booking rather than assuming an award can be changed later.

    Don’t Like the Price? Track It

    Sometimes there isn’t anything worth booking yet.

    Maybe the Christmas flight costs far more miles than expected. Maybe there’s nothing available for the ski weekend. Or maybe the only flight to somewhere warm leaves at 5 a.m. and connects twice.

    Waiting can make sense in those situations. But it doesn’t have to mean running the same search every few days.

    A PointsYeah Points Price Alert can track a trip and send an alert if the points price changes or something new becomes available.

    There’s no guarantee a better option will appear, but the alert can do the checking in the background.

    Keep an eye on the cash fare, too. If an award still costs more miles than expected but the cash ticket drops to a comfortable price, paying cash may make more sense.

    Points and miles are another way to pay for a trip. They don’t have to be used every time.

    Airplane preparing to land on the runway in Pearson International airport at dusk, Toronto,Canada.
    DORADALTON / ISTOCK

    Check the Hotel Before You Book the Flight

    A great flight deal can become a much less appealing trip once the hotel search begins.

    That’s especially important for fall and winter trips. College football games, parents’ weekends, Christmas markets, holiday events, ski season, and long weekends can make hotel rooms unusually expensive on certain dates.

    A cheap flight to a ski destination, for example, isn’t nearly as exciting if every hotel nearby costs $700 a night.

    Before booking a discretionary trip, check the hotel rates alongside the flights.

    The hotel might change which weekend makes the most sense. It can also change where points are most useful.

    For example, a reasonably priced cash flight paired with an expensive ski resort might be a good opportunity to save the airline miles and use hotel points instead. If hotel rooms at a warm-weather destination are inexpensive but flights are costly, the opposite might make more sense.

    There’s no need to pay for every part of a trip the same way. Points can cover the parts where they’re most useful, and cash can cover the rest.

    More on This: How to Search for Award Hotels with PointsYeah

    Know What the Options Look Like Now

    A Thanksgiving trip, Christmas vacation, ski weekend, and February escape don’t need to be planned the same way.

    Some trips come with dates that can’t move. Others might have an entire season to work with.

    Start with the trips already on the calendar and check both points and cash prices. For a more flexible getaway, see what happens when the dates or destination change. And before booking an award that might need to move, find out what the change and cancellation rules allow.

    If nothing works yet, that’s useful information, too. Set an alert and keep looking without having to start from scratch every few days.

    There’s no way to know today whether the best fall or winter award will appear tomorrow, next month, or a few days before departure. But knowing what the options look like now leaves plenty of time to decide whether to book, wait, or change the trip entirely.

  • Air Canada Adds 5 New International Destinations for 2027

    Air Canada Adds 5 New International Destinations for 2027

    Air Canada is planning a major international expansion for next summer.

    On September 3, it announced that it plans to add five destinations to its network and launch seven new routes across Europe, Asia, and Latin America.

    The additions touch all three of Air Canada’s major hubs in Toronto (YYZ), Montréal (YUL), and Vancouver (YVR). And several of the new routes will put the airline’s growing Airbus A321XLR fleet to work on thinner routes across the Atlantic.

    All of the new flights are already on sale for travel in 2027.

    Air Canada’s New International Routes for 2027

    Five destinations are completely new to Air Canada’s network.

    From Toronto, Air Canada will add seasonal flights to Oslo (OSL), Shannon (SNN), and Nice (NCE). Montréal gets new seasonal service to Basel (BSL) and Dubrovnik (DBV), while Vancouver will get a new year-round route to Guangzhou (CAN).

    RouteStartsAircraft
    Vancouver (YVR) → Guangzhou (CAN)May 4Boeing 787
    Toronto (YYZ) → Oslo (OSL)June 2Airbus A321XLR
    Toronto (YYZ) → Shannon (SNN)June 10Airbus A321XLR
    Toronto (YYZ) → Nice (NCE)June 16Airbus A330-300
    Montréal (YUL) → Dubrovnik (DBV)May 11Boeing 787
    Montréal (YUL) → Basel (BSL)June 16Airbus A321XLR

    Air Canada is also bringing back its Toronto to London Heathrow (LHR) daytime flight. This will give it seven new routes in total.

    There are several other schedule changes coming. Toronto to Shanghai (PVG) will increase to daily service, while Toronto to Guatemala City (GUA) will become year-round.

    Air Canada is also extending its Montréal flights to Tenerife (TFS), Lima (LIM), and Guatemala City to operate year-round.

    The A321XLR Is Opening New Doors

    Three of Air Canada’s five new destinations will be served by the Airbus A321XLR.

    That’s notable because the XLR is much smaller than the widebody aircraft traditionally used for long-haul international flying. Its range allows Air Canada to connect cities across the Atlantic without committing a Boeing 787 or another large aircraft to the route.

    For 2027, that means Toronto gets nonstop flights to Oslo and Shannon, while Montréal gets a new connection to Basel. The aircraft will have two cabins, including Air Canada Signature Class with lie-flat seats.

    The first Airbus A321XLR for Air Canada C-GXLR at Hamburg Finkenwerder airport
    ANTONIO PIRRO / ISTOCK

    This is a strategy we’re seeing play out elsewhere, too. American and United both announced new international routes in August for next summer that will make use of their own A321XLR fleets.

    And Air Canada isn’t done expanding. The airline says more network announcements are coming and teased that details about its first Boeing 787-10 routes will be revealed in the coming months.

  • Earn Up to 200K Points or $1,000 Cash Back With These Chase Business Cards

    Earn Up to 200K Points or $1,000 Cash Back With These Chase Business Cards

    Chase has a handful of elevated offers available on its business credit cards right now.

    Depending on the card, new cardholders can earn as many as 200,000 Ultimate Rewards points or $1,000 cash back after meeting a spending requirement.

    There are several offers to sort through, but the good news is that the distinction between points and cash back isn’t quite as important as it might seem. And qualifying for a business card can be more straightforward than the name suggests.

    Here’s what’s available right now.

    Elevated Chase Business Card Welcome Offers Are Available

    Several Chase business cards are currently offering elevated welcome bonuses, including cards that earn Ultimate Rewards points and others marketed as earning cash back.

    The offers, spending requirements, annual fees, and other benefits vary by card. Click “Learn More” on any card for a closer look.

    Ultimate Rewards cards

    The Chase business credit cards below earn Ultimate Rewards points. Those points can be transferred to Chase’s airline and hotel partners, redeemed for travel through Chase Travel, and used in several other ways.

    Each card varies in its earning rates, benefits, annual fee, and current welcome offer.

    {{ credit-card-widget uri=”inkbusinesspreferred” }}

    {{ credit-card-widget uri=”csrbiz” }}

    Cash back cards

    Chase also offers a couple of business cards that are marketed as cash-back cards. Both have no annual fee and identical bonuses, but they differ in how they earn rewards.

    {{ credit-card-widget uri=”inkbusinesscash” }}

    {{ credit-card-widget uri=”inkbusinessunlimited” }}

    Anyone interested in traveling with points and miles might be inclined to ignore a cash-back card. But there’s a useful trick for anyone who also has a Chase card that earns Ultimate Rewards points.

    That cash back doesn’t necessarily have to stay cash back.

    Points or Cash Back? They Can Be Combined

    Chase markets some cards as earning cash back. But behind the scenes, those rewards can function a lot like Ultimate Rewards points.

    Every $1 in cash back is equivalent to 100 points. Rewards from an eligible cash-back card can then be combined with an Ultimate Rewards account from a points-earning Chase card.

    For example, someone with a Chase Sapphire Preferred Card who earns $1,000 cash back from a cash-back Ink Business card could combine those rewards and end up with 100,000 additional Ultimate Rewards points. The same idea works with an eligible business card that earns points, such as the Ink Business Preferred.

    That matters because Ultimate Rewards points are incredibly versatile. They can be transferred to Chase’s airline and hotel partners, redeemed for travel through Chase, used for statement credits, and more.

    In other words, an offer advertised as $1,000 cash back could effectively become 100,000 Ultimate Rewards points with the right combination of Chase cards.

    More on This: How Credit Card Transfer Partners Work

    Who Can Get a Business Card?

    A business credit card does require a business. But that doesn’t necessarily mean a company with employees, an office, or a huge amount of revenue.

    Traditional businesses can qualify, but so can many sole proprietors, freelancers, independent contractors, and people earning money from a side business.

    A group of colleagues working together in a contemporary office environment, focused on collaboration and teamwork to achieve professional goals. This setting embodies a productive and dynamic workplace atmosphere.
    MINISERIES / ISTOCK

    There are also some important restrictions to know about these welcome offers.

    For the Ink Business Preferred and Sapphire Reserve for Business, Chase says the new-cardmember bonus may not be available to anyone who has ever had that particular card. Chase also says it may consider factors related to the business when determining bonus eligibility.

    The language is broader for the no-annual-fee Ink Business Cash and Ink Business Unlimited. Chase says the bonus may not be available to anyone who has ever had that card or any other Chase for Business card without an annual fee.

    That means previous Chase business cards can matter even when applying for a different card, particularly with the no-annual-fee Ink cards.

    For the full eligibility requirements, spending requirements, offer terms, and explainers on each card’s benefits, click “Learn More” on the individual card above.

  • American Rebuilt Its Boeing 777-300ER Around Its Premium Ambitions

    American Rebuilt Its Boeing 777-300ER Around Its Premium Ambitions

    There’s a lot of business class on American Airlines’ newly retrofitted Boeing 777-300ER.

    Seventy suites, to be exact.

    Ahead of a special charter flight from Dallas Fort Worth (DFW) to New York (JFK) on Wednesday, American’s Chief Commercial Officer Nat Pieper described it as a “sea of business class” that seems to go on and on.

    He’s not wrong.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    The Flagship Suite cabin stretches through a huge chunk of one of the largest passenger aircraft in American’s fleet. Add 44 Premium Economy seats, and the airline’s newly retrofitted 777-300ER has 114 seats across its two premium cabins.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    American didn’t start the project with 114 as some magic number.

    Pieper told Points Insider that the configuration was driven in part by the physical geography of the 777 itself.

    Door locations, galleys, and other fixed parts of an existing airplane helped determine where cabins could begin and end, alongside American’s desire to meet the market’s insatiable appetite for premium travel.

    The result just happens to be the most premium-heavy aircraft American has ever flown.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    And after spending a few hours aboard the first one, it’s also an airplane that feels remarkably different from the 777 American has been flying for more than a decade.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    An Old Airplane That Feels New Again

    American’s Boeing 777-300ERs aren’t new.

    The airline took delivery of its first one in late 2012, and the aircraft have spent years flying some of American’s most important long-haul routes.

    Today, the fleet regularly crosses oceans and borders on flights to cities including London, Tokyo, São Paulo, Buenos Aires, and Sydney.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    American isn’t ready to move on from them.

    Instead, it’s investing heavily in all 20 aircraft with the expectation that they’ll remain in the fleet for roughly another decade, if not longer.

    Pieper said someone walking onto the first completed aircraft wouldn’t be able to tell that it didn’t just come off the factory floor. It’ll even have that new-car smell, he added, though perhaps the smell of an expensive new car given the amount American has invested in the project.

    That sounded like the sort of thing an airline executive is supposed to say about a newly refurbished airplane. But after walking onboard, it wasn’t much of a stretch.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    The first impression is just how open everything feels.

    The 777 is already a big airplane, but the new interior really emphasizes that size. Gone are many of the lighter surfaces of the previous cabin. They’ve been replaced by darker dividers, different shades of gray, wood finishes, and restrained red and white accents.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    Lighting helps.

    Raphael Girardoni, American’s managing director of customer experience product and design, told Points Insider that lighting was an important part of the design and something he’s personally passionate about.

    It’s noticeable throughout the Flagship Suite cabin.

    Small sconces and accent lighting illuminate the individual suites. One of the more thoughtful touches is the way the light from the sconce plays off the design surrounding a storage cubby beside the seat.

    Even the cabin dividers look more considered, with darker finishes and not-so-subtle Flagship branding.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    Seventy Flagship Suites Upgrade the 777

    Of course, the biggest upgrade is the seats up front.

    American is removing the eight Flagship First seats and 52 business-class seats found on its previous 777-300ER configuration. In their place are 70 Flagship Suites, including eight larger seats that the airline calls Flagship Suite Preferred.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    They’re the same seats American introduced on its also-premium-heavy Boeing 787-9P last year, outfitted with sliding privacy doors and direct aisle access.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    The sheer number of them really is a sight to behold. But what stands out most is how little of that enormous cabin is visible once you’re seated.

    Even with the suite door open, I couldn’t see another passenger from my seat beyond the occasional top of someone’s head. Movable dividers between adjoining seats add yet another layer of privacy, too.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    There are also plenty of small touches that become more useful the longer a flight gets.

    There’s wireless charging, a drink ledge, a small compartment well suited for a wallet or watch, and various other nooks for keeping things nearby rather than throwing everything into one larger storage bin.

    The tray table is enormous. It slides out from beside the seat before rotating into place, leaving plenty of room for a laptop, meal, or whatever else ends up accumulating during a long flight.

    The entertainment screen is similarly large and highly responsive, but doesn’t feel oversized for the space.

    Business class pamphlet on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    And yes, American kept the individual air nozzles.

    That’s a win.

    Can American Fill 70 Business-Class Seats?

    Putting 70 business-class seats on a single airplane naturally raises another question: Can American consistently fill them?

    Pieper doesn’t appear particularly worried.

    He said American is comfortable with the configuration and has more tools at its disposal than selling every seat outright at its initial price. Upgrade offers give the airline another way to fill otherwise empty premium seats as departure approaches.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    And then there are Systemwide Upgrades, one of the perks available to some of American’s most loyal customers. Those could come in handy on this kind of plane, too.

    With 70 Flagship Suites to work with, there are simply more seats that could potentially clear as upgrades.

    That flexibility matters when these airplanes will be flying some of American’s biggest long-haul markets for years to come.

    It also helps explain the underlying strategy.

    Business class on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    Airlines have spent the past several years adding premium seats as demand for higher-end travel has soared. American is doing the same with its new 787-9Ps and Airbus A321XLRs, and the 777-300ER retrofit takes that strategy to another level.

    The airline didn’t necessarily set out to hit a particular percentage of premium seats on the 777. But the combination of the aircraft’s physical layout and American’s push toward a more premium experience led it to a configuration with a whole lot of them.

    Economy Feels Surprisingly Small

    Walk far enough through the Flagship Suite cabin and eventually the airplane starts looking more familiar.

    There are 44 Premium Economy seats, followed by Main Cabin Extra and standard economy.

    Premium economy on the retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    Economy itself isn’t revolutionary. But the cabin has a new lease on life.

    Browns and blues replaced some of the older finishes. There are new entertainment screens, in-seat power, and the other updates expected from a modern widebody interior.

    A short charter flight isn’t enough to say much about how those seats will feel after 10 or 15 hours.

    Economy on the retrofitted AA 777-300ER
    TYLER GLATT / POINTS INSIDER

    What’s more notable, though, is how little economy there seems to be.

    For an airplane as large as a 777-300ER, the two economy sections feel surprisingly small. That’s not because American has done anything unusual within them. It’s because the majority of the airplane’s real estate comes before them.

    Economy on the retrofitted AA 777-300ER
    TYLER GLATT / POINTS INSIDER

    The premium cabins stretch almost to the end of the wing.

    That might be the most effective way to understand just how different this configuration is. The 777-300ER can hold an enormous number of seats. American has chosen to devote a remarkable amount of that real estate to the front of the plane.

    Retrofitting a 777 Isn’t the Same as Building a New One

    Some things didn’t change.

    The overhead bins, for example, look just like they did before. So does the view through the well-traveled windows. And when the engines spool up for takeoff, this is still very much the same 777 that has been flying for American for years.

    The challenge was putting a substantially different passenger experience inside it.

    Economy on the retrofitted AA 777-300ER
    TYLER GLATT / POINTS INSIDER

    From a design perspective, Girardoni said there weren’t any particular challenges with bringing Flagship Suite to the 777 that stood out during the project. American was also working with a familiar product, using the same Flagship Suite seat already flying aboard its 787-9P.

    But there are still operational tradeoffs.

    One flight attendant aboard Wednesday’s flight mentioned that the new layout leaves crews with somewhat less room to maneuver in parts of the galley, particularly when passengers are trying to squeeze around carts. It could make things a little trickier, although she said that adapting to different aircraft and working conditions is part of the job.

    Passengers give up a little space elsewhere, too. The new configuration has fewer lavatories than the 777-300ER it replaces.

    Economy cabin on the AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    American expects to complete the remaining 777-300ER retrofits by the middle of 2027.

    The aircraft will also get free high-speed Wi-Fi for AAdvantage members, sponsored by AT&T. That’s a meaningful upgrade for airplanes expected to spend much of their lives on long international flights.

    The first retrofitted 777 already has it.

    A Look at Where American Wants to Go

    American describes the new 777 as more than a refurbishment.

    Pieper called the aircraft an embodiment of the airline’s ambitions as American works toward what he described as becoming a premier global airline.

    Wing view of retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    That’s a lofty goal.

    But the 777 offers a tangible look at what American thinks getting there requires.

    It’s eliminating its eight-seat international first-class cabin while dramatically expanding business class. It’s adding privacy doors, better technology, more thoughtful storage, and a much more contemporary interior. And it’s making similar investments across new aircraft, existing widebodies, lounges, Wi-Fi, Flagship airport check-in, and other parts of the travel experience.

    Exterior of retrofitted AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    The first retrofitted 777-300ER begins commercial service between New York (JFK) and Buenos Aires (EZE) on September 2.

    It won’t be a novelty flying around the network for a year or two. American expects this airplane, and eventually the others like it, to spend roughly another decade flying to some of its most important destinations around the world.

    The first one shows just how much American thinks it can get out of an airplane it already owns. And now it has 19 more to rebuild.

  • Southwest Is Going Premium With Airport Lounges and a New Credit Card

    Southwest Is Going Premium With Airport Lounges and a New Credit Card

    Southwest Airlines is getting into the airport lounge business for the first time, and a new premium credit card is coming with it.

    The airline announced Wednesday that it plans to build a network of Southwest-branded lounges in partnership with Chase. The first four locations are expected to open in late 2027.

    And Southwest isn’t stopping there.

    The airline says at least seven additional lounges are planned over the following several years. This will put its initial network at 11 or more locations.

    It goes without saying that these developments are another massive shift for Southwest, which has changed a lot about its experience in recent years. The airline has introduced assigned seating and extra-legroom seats, ended its long-standing two-free-checked-bags policy for most customers, and increasingly added products aimed at customers willing to pay more for their trip.

    Now, that experience will extend into the airport.

    Southwest’s First Lounges Are Coming to 4 Airports

    Construction is already underway on Southwest’s first four lounges at:

    • Austin-Bergstrom International Airport (AUS)
    • Baltimore/Washington International Thurgood Marshall Airport (BWI)
    • Daniel K. Inouye International Airport (HNL)
    • Nashville International Airport (BNA)

    Southwest expects to begin welcoming guests in late 2027, though it hasn’t provided opening dates for the individual locations.

    Denver, Colorado, USA - June 7, 2025: Passengers on a Southwest Airlines Boeing 737-MAX8 aircraft settle in during a flight from Denver International Airport (DEN) to Washington Dulles International Airport (IAD) in Virginia.
    JOHN CHASE / ISTOCK

    The airline is working with Chase on the lounges and plans to draw on the bank’s existing Chase Sapphire Lounge network. Southwest says the spaces will combine its own approach to hospitality with locally inspired dining, more sophisticated design, and amenities and travel benefits already found in Chase’s lounges.

    For now, that’s about as specific as Southwest is getting.

    The airline hasn’t revealed the size or exact location of the first lounges, what amenities each will offer, or where the next seven or more locations will be. We don’t have renderings yet, either.

    The initial airport choices do offer a sense of where Southwest is starting. Austin, Baltimore, Honolulu, and Nashville are all significant Southwest markets.

    And with at least 11 lounges now in the pipeline, this is intended to become a network rather than a handful of experiments.

    A New Premium Southwest Credit Card Is Coming, Too

    Southwest will also introduce a new premium Rapid Rewards credit card from Chase in 2027. The card is slated to provide access to the new lounges.

    That’s just about all we know about the card for now.

    Southwest hasn’t announced its annual fee, welcome offer, other benefits, or exactly how lounge access will work. We also don’t yet know whether there will be other ways to enter the lounges, including for customers with certain Southwest tickets or elite status.

    There are also some interesting questions about how the Southwest and Chase lounge networks will overlap.

    Southwest hasn’t said whether Chase Sapphire Reserve cardholders will receive access to Southwest lounges or whether holders of the new Southwest card will have any access to Chase Sapphire Lounges.

    Those details will come later. But the new card and lounge network indicate that Southwest is continuing its push to offer more to customers willing to pay for a premium experience.

  • American Airlines Is Finally Saying Goodbye to Flagship First

    American Airlines Is Finally Saying Goodbye to Flagship First

    American Airlines has been preparing to say goodbye to Flagship First for years. Until now, we just didn’t know when the airline would make it official.

    On September 2, American announced that Flagship First will no longer be available for purchase on its Boeing 777-300ERs for travel beginning November 19, 2026. The airline will then stop selling Flagship First on its premium transcontinental routes for travel beginning March 28, 2027.

    That will bring an end to American’s dedicated first-class cabin and leave the newer Flagship Suite as the airline’s top premium product.

    It’ll also mark the end of an era for U.S. airlines.

    American is the last U.S. carrier to offer a true international first-class cabin, something Delta and United abandoned years ago in favor of increasingly elaborate business-class products.

    Flagship First Is Disappearing From the 777-300ER

    American currently offers Flagship First on two aircraft: the Boeing 777-300ER used on long-haul international routes and the Airbus A321T used primarily on premium transcontinental routes from New York (JFK) and Boston (BOS) to the West Coast.

    The airline has been working toward eliminating both versions for some time.

    Side view of AA retrofitted 777-300ER.
    TYLER GLATT / POINTS INSIDER

    American’s 20 Boeing 777-300ERs are being retrofitted with new interiors that replace the eight-seat Flagship First cabin with a much larger business-class cabin. The work is expected to be completed by mid 2027.

    The new configuration has 70 Flagship Suite seats with privacy doors, 44 Premium Economy seats, 30 Main Cabin Extra seats, and 186 standard Main Cabin seats.

    The first retrofitted 777-300ER enters commercial service on September 2 between New York (JFK) and Buenos Aires (EZE) as flight AA953.

    American says Flagship First will no longer be available for purchase on the 777-300ER for travel beginning November 19.

    Transcontinental First Class Gets a Few More Months

    Flagship First will hang around a little longer on American’s transcontinental routes.

    The Airbus A321T has an unusual three-cabin configuration with Flagship First, Flagship Business, and economy. But that premium-heavy configuration is also on its way out.

    American is reconfiguring the A321Ts with a more standard layout as Airbus A321XLRs take over premium transcontinental flying.

    The XLR still has a premium layout, but there’s no separate first-class cabin. Instead, it has 20 Flagship Suite seats, followed by 12 Premium Economy seats and 123 seats in Main Cabin.

    But the XLR’s Flagship Suite isn’t identical to the version found on American’s new Boeing 787-9P (the P stands for premium) and retrofitted 777-300ER. The XLR requires a different seat design because of its narrower cabin.

    As more XLRs enter the fleet, American says Flagship First will no longer be sold on transcontinental routes for travel beginning March 28, 2027.

    That means Flagship First will disappear in two stages: first from international flying this November, then from the transcontinental network next March.

    Flagship Suite Becomes American’s Top Seat

    American revealed plans years ago that would ultimately eliminate Flagship First as it introduced its new Flagship Suite.

    What’s new is that the airline has finally put dates on the transition that’s already well underway.

    Business class on AA 777-300ER.
    TYLER GLATT / POINTS INSIDER

    Once Flagship First disappears, Flagship Suite will officially take over as American’s top long-haul product.

    In many ways, the change makes sense. The differences between first and business class have been shrinking for years. Today’s best business-class seats offer privacy doors, direct aisle access, better bedding, and many of the features that once helped set international first class apart.

    But that doesn’t mean there won’t be some nostalgia for Flagship First. American is the last U.S. airline to offer a true international first-class cabin, and its retirement will bring that era to an end.

    So for anyone hoping to experience Flagship First one last time, or for the first time, the clock is now officially ticking.

  • JetBlue Outlines What to Expect From Its New BlueFirst Experience

    JetBlue Outlines What to Expect From Its New BlueFirst Experience

    JetBlue is getting ready to launch its take on first class. And now we know more about what the experience will look like.

    The airline revealed new details Tuesday about BlueFirst, its domestic first-class product. The first aircraft with BlueFirst will take off later this year, and tickets will become available to book sometime this fall.

    Where BlueFirst will fly first is still a mystery. But JetBlue says initial routes and more details about booking availability will be announced later this year.

    What to Expect From JetBlue BlueFirst

    BlueFirst will feature a fairly traditional domestic first-class layout, with seats arranged 2-2 in the first few rows of the plane. They’ll offer five inches of recline and up to seven inches more legroom than JetBlue’s standard Main seats.

    Each seat will have a 13.3-inch entertainment screen with Bluetooth connectivity, plus USB-A, USB-C, and standard power outlets. Free inflight Fly-Fi isn’t going anywhere.

    But as JetBlue executives told Points Insider at the recent opening of the airline’s Boston BlueHouse, the goal isn’t to copy what everyone else is doing in first class.

    JetBlue sees an opportunity to put its own spin on the experience while sticking to what executives described as “affordable luxury.”

    JetBlue Airline, San Francisco Airport, in the air, landing.
    SPONDYLOLITHESIS / ISTOCK

    The seat itself doesn’t stray far from the domestic first-class formula. Some of JetBlue’s more interesting twists come with the service.

    BlueFirst customers will be able to order food and drinks from the seatback screen. A new “Mixologist Mode” will even let passengers build a cocktail by choosing a spirit, mixer, and flavorings before sending the order to the crew.

    On flights of at least 899 miles, meals will include an entrée, side, and dessert served in a bento-inspired box. Premium snacks will be available on every flight, while passengers on overnight flights will get a blanket and snooze kit.

    “Domestic first class has become easy to predict. We think it’s time for a fresh take,” JetBlue CEO Joanna Geraghty said. “Customers are increasingly looking for more premium experiences, and BlueFirst gives them an elevated experience that feels distinctly JetBlue.”

    BlueFirst also comes with the more familiar first-class perks, including Group 1 boarding, dedicated overhead bin space, priority check-in and baggage delivery, two free checked bags, and expedited security lanes at more than 30 airports.

    JetBlue will share more about Mosaic perks for BlueFirst closer to its arrival.

    Another Piece of JetBlue’s Premium Push

    BlueFirst isn’t meant to replace Mint. Instead, it fills a big hole by giving JetBlue a bona fide premium cabin on routes where it doesn’t offer lie-flat seats.

    Passengers will be able to book BlueFirst on routes not served by a Mint-equipped aircraft.

    It’s also the latest piece of a much bigger shift for the airline. JetBlue now has BlueHouse lounges in New York (JFK) and Boston (BOS). And BlueFirst brings that premium push onto more of its airplanes.

    We still don’t know where BlueFirst will debut or, more importantly, how much it will cost.

    And the price may ultimately tell us just as much about whether JetBlue can deliver on its vision of “affordable luxury” as the cocktails and bigger seats do.

  • Condor Flights Are Now Bookable With Qantas Points

    Condor Flights Are Now Bookable With Qantas Points

    There’s a new way to book Condor flights with points.

    As of September 1, Qantas Frequent Flyer members can redeem points for Condor flights in economy, premium economy, and business class.

    Condor has become an increasingly popular redemption partner for airline loyalty programs. Qantas joins Alaska Atmos Rewards, JetBlue TrueBlue, and Emirates Skywards in offering Condor awards.

    Qantas Points Can Now Be Used for Condor Flights

    Condor is a German airline with a sizable route network between North America and Europe. It flies from several cities across the U.S. and Canada to Frankfurt (FRA), including New York, Los Angeles, San Francisco, Seattle, and Anchorage.

    From Germany, Condor also flies throughout Europe and to destinations in Africa, Asia, and the Middle East.

    And those flights can now be booked with Qantas Points.

    Condor awards booked through Qantas follow the program’s distance-based partner award chart. The number of points required depends on the distance flown and cabin booked.

    Screenshot of Qantas Classic Partner chart.
    QANTAS.COM

    Qantas award pricing shown above is accurate as of September 1, 2026. Award rates can change, so check Qantas for current pricing before booking.

    Taxes and fees are charged in addition to the points required and vary by route.

    More on This: How to Convert Credit Card Points to Airline Miles

    Search for Condor Awards

    Condor awards bookable with Qantas Points are already appearing in PointsYeah searches.

    Screenshot of PointsYeah showing a Condor flight bookable with Qantas points
    POINTSYEAH

    Searching a route and dates can surface Condor alongside other award options for the same trip. Award space varies by date and cabin, so checking nearby dates can help turn up additional options.

    {{ search-widget mode=”flight” }}

    More on This: How to Search for Award Flights with PointsYeah

    Another Way to Book Condor With Points

    Qantas isn’t the only option for booking Condor awards.

    Condor flights can also be booked with Alaska Atmos Rewards points, JetBlue TrueBlue points, and Emirates Skywards miles. Each program prices awards differently, and the seats available through one program may not always match what’s available through another.

    But with Qantas now in the mix, there’s one more program to lean on when booking Condor awards to and through Germany.

  • You Can Book Flights to Europe for 25% Fewer Points This Month

    You Can Book Flights to Europe for 25% Fewer Points This Month

    If Europe is on your travel list for this fall or winter, Flying Blue just released another round of discounted award flights.

    Each month, Flying Blue, the loyalty program for Air France and KLM, discounts select award routes through its Promo Rewards program. This month’s offers include several routes between North America and Europe for 25% fewer miles than usual.

    Discounted one-way awards start at:

    • 18,750 miles in economy
    • 30,000 miles in premium economy
    • 45,000 miles in business class

    The discounts are available for bookings made through September 30, 2026, for travel through February 28, 2027.

    Where You Can Fly for Fewer Miles

    This month’s discounted awards are available from the following North American departure cities.

    Departure CityCabinStarts At
    Chicago (ORD)Economy18,750 miles
    Detroit (DTW)Economy18,750 miles
    Los Angeles (LAX)Economy18,750 miles
    Miami (MIA)Economy18,750 miles — Flying Blue Extra only
    Montreal (YUL)Economy18,750 miles
    Newark (EWR)Economy18,750 miles
    Washington, D.C. (IAD)Economy18,750 miles
    Boston (BOS)Premium economy30,000 miles
    New York (JFK)Premium economy30,000 miles
    San Francisco (SFO)Premium economy30,000 miles
    Toronto (YYZ)Premium economy30,000 miles — Flying Blue Extra only
    Vancouver (YVR)Premium economy30,000 miles
    Mexico City (MEX)Business45,000 miles
    Minneapolis (MSP)Business45,000 miles

    Those are starting prices, so you won’t find the lowest rate on every date.

    It’s also worth remembering that Paris and Amsterdam don’t necessarily have to be your final destination. Depending on availability, Flying Blue can price connecting itineraries to destinations elsewhere in Europe at the same mileage rate.

    That means a Promo Reward from the U.S. to Paris could potentially get you to another city in Europe for the same number of miles.

    Don’t see your home airport? Check nearby departure cities, too. A separate flight, drive, or train ride to another airport can sometimes open up more options.

    How to Find Flying Blue Promo Rewards

    The discounted prices aren’t available on every flight, so the next step is finding dates when the lower rates actually appear.

    PointsYeah searches live Flying Blue award availability alongside other supported airline loyalty programs.

    Search your route and compare nearby dates to see when the discounted awards are available.

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    Flying Blue is also a transfer partner of several major credit card rewards programs, including American Express Membership Rewards, Bilt Rewards, Capital One Miles, Chase Ultimate Rewards, Citi ThankYou Rewards, and Wells Fargo Rewards.

    Before transferring, check whether there’s a current transfer bonus to Flying Blue. If there is, the number of credit card points you need could be lower than the mileage price shown by Flying Blue.

    More on This: Current Credit Card Transfer Bonuses

    Things to Know Before You Book

    A few details are worth knowing before booking:

    • Book by September 30, 2026.
    • Travel is valid through February 28, 2027.
    • Book through Air France or KLM using your Flying Blue account.
    • Taxes and fees are charged in addition to the required miles.
    • Award tickets can generally be changed or canceled for a €70 fee, plus any applicable fare difference.
    • Select Promo Rewards require a Flying Blue Extra subscription.

    You also don’t need to book a round trip. If you find a good Promo Reward to Europe but the return flight is expensive, you can book the outbound through Flying Blue and use another airline, loyalty program, or cash fare for the trip home.

    Find the Flight Before You Transfer

    Don’t move credit card points to Flying Blue just because you see a discounted route.

    Find the flight you want first and make sure the lower price is available on your travel date. Then compare it with your other options.

    Once you’re ready to book, transfer only the points you need. Credit card point transfers can’t be reversed, and leaving points in your credit card rewards account gives you far more options than moving them to Flying Blue without a specific flight in mind.

    More on This: How to Convert Credit Card Points to Airline Miles